Frequently Asked Questions

Are you accepting new patients?

Yes!  We are accepting new patients.  If you are new to the area, or want to establish a relationship with a primary care physician, please call our office at (435) 628-9200 and make an appointment.  You can speed up your wait time by filling out your new patient forms right here on our website.

What is the wait time at your office?

We respect your time, but also ensure that each patient gets the level of care and attention they need from your Doctor.  A typical wait time in our office is 20 minutes.  It may be more or less depending on the needs of the patients who are being seen before you.  If you feel you haven’t been seen in a timely manner, please inform someone at the front desk.

If I arrve at my appointment early, can I be seen early?

We recommend that patients come at their scheduled time. Patients are seen in the order of their scheduled appointments not in the order of their arrival time.  If you are a new patient or have extra paperwork to fill out, please come 20 minutes before your scheduled appointment.

What insurances do you take?

Southwest Internal Medicine is contracted with most insurance companies.  Please see our Insurances page for the most up-to-date information on which insurances we accept.  If you have additional questions, feel free to contact our billing department at (435) 628-9200 ext. 210.

I need a prescription refilled.  What do I do?

To refill a  prescription, please contact your pharmacy. They will forward the refill request to our office.  If there is a problem at the pharamcy, please do not hesitate to call our office.

Prescription refill requests are only processed during business hours.  Therefore, make sure you have ample supply of your prescriptions before a weekend or a holiday.

What do I do about lab work?

We have an in-house lab that can perform many of the basic lab tests.  These results are available immediately for the doctor to review.    If the doctor orders labs that we are not able to perform, there are several lab facilities that are easily accessible in the area.  Our office opens at 8:00 every morning for those who wish to come early to have their lab work done.

What is your appointment cancellation policy?

If you need to reschedule or cancel an appointment, kindly give our office 24 hours notice.

What is your fax number?

(435)-674-5763

What method of payment do you accept?

We accept cash, personal checks, Visa, Mastercard, American Express and Discover.  We also accept Flex spend cards.